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Demystifying the
Omnichannel Experience
Video Series

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About the Series

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End-Customer Centricity & Its Impact on the Bottom Line

This video provides insights into the rapid changes in end-customer buying behavior and emphasizes the importance of understanding their decision-making process, engagement preferences, and having a strong value proposition.

Facilitator: Kristin Kraai-Keely

Panelists: Jim Perdue (Dorn Group) | Mike Hockett (Modern Distribution Management) | Zach Brado (NetPlus Alliance)

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The Omnichannel End-Customer Experience Explained

The video discusses the definition of an omnichannel experience, suggests various channels to create it, provides tips to identify the right channels for your end customers, and emphasizes the need for consistent messaging.

Facilitator: Kristin Kraai-Keely

Panelists: Tom Burton (LeadSmart Technologies ) | James Dorn (Dorn Group) | Mike Hockett (Modern Distribution Management)

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Omnichannel Marketing Defined

This video discusses omnichannel marketing, its differences from traditional marketing, the need for an omnichannel marketing strategy, and provides examples of best practices.

Facilitator: Kristin Kraai-Keely

Panelists: Sarah Drake (PFERD North America) | Julie Trottier (Mechanix Wear) | Lindsay Young (3 Aspens Media)

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Omnichannel Marketing Execution

This video explores the people, roles, technology, infrastructure, budgets, and measuring results required for deploying an omnichannel marketing strategy, including the potential for outsourced partners and services.

Facilitator: Kristin Kraai-Keely

Panelists: Lindsay Young (3 Aspens Media) | Chelsea Meiller (ORS Nasco) | Tom Burton (LeadSmart Technologies)

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Omnichannel Sales Defined

This video discusses the concept of omnichannel sales, its differences from traditional sales, the importance of an omnichannel sales strategy in providing an overall end-customer experience, and provides examples of best practices.

Facilitator: Kristin Kraai-Keely

Panelists: Ian Heller (Distribution Strategy Group) | Renee Ricciotti (3M) | Jon-Michael Raymond (FyterTech)

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Omnichannel Sales Execution

This video discusses the necessary components for deploying an effective omnichannel sales strategy, including the roles, technology and infrastructure needed, as well as effective sales training requirements.

Facilitator: Kristin Kraai-Keely

Panelists: Kevin Brown (LeadSmart Technologies) | Bill Dwyre (Weiler Abrasives Group) | Colin Brown (Stellar Industrial)

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Applying Omnichannel Strategies to Employee Recruitment

This video highlights the connection between customer experience channels and employee recruitment, emphasizing the significance of a positive candidate experience and exploring strategies for attracting candidates through technology.

Facilitator: Kristin Kraai-Keely

Panelists: Dr. Bharani Nagarathnam (Texas A&M University) | Patrick Curry (Fullerton Tool Company) | Tony Myers (US Tool Group)

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Applying Omnichannel Strategies to Employee Retention

This video discusses various channels for retaining top talent while exploring the significance of culture, leadership, and recognition, and stressing the importance of consistent assessment of retention strategies.

Facilitator: Kristin Kraai-Keely

Panelists: Dr. Bharani Nagarathnam (Texas A&M University) | Patty Mattesi (Kennametal Inc.) | Tony Myers (US Tool Group)

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